System Normal is software for fire alarm and fire protection service companies. The office, the technician's tablet and the customer's portal work from one record, so every notice, report, quote and invoice has a date and a name on it.
Founding places open for fire alarm and fire protection companies in the Las Vegas valley.
Try the keys.
A technician writes a deficiency, and from that moment the office owes things on separate schedules: a notice to the owner, a quote, a report to the fire department if the deficiency stays open, an invoice. In most companies those dates live in a spreadsheet or in someone's head.
The technician records it on the inspection, with photos.
Written notice to the building owner starts the owner's window.
Still open? The owner's window has ended.
A report is owed in IROL, and your office files it.
An immediate notice when a system goes out of service, then a written report by the next business day, with a fire watch when the fire department calls for one.
These are Clark County's rules, in force since 11 January 2026. Other fire authorities set their own. Every building in System Normal carries its fire authority, and dates appear only where that authority's rules are set up.
Every finding carries the same five facts, left to right. The legal side and the work side stay apart, so a finished repair never hides a report that's still owed.
Sample data.
Every reporting obligation stays open until your office records the filing, with its reference and receipt.
Each notice is a version, and its evidence is kept together: sent, accepted by the owner's mail server, acknowledged through the notice.
Holidays come from each fire authority's own calendar, and a date says which rule produced it.
The office, the technicians, your customers and the owner each get their own view of the same record. Nobody types anything twice.
System Normal starts with fire alarm work in the Las Vegas valley. Sprinkler and extinguisher work follow, with more connections as partners sign on.
Fire alarm work comes first. Sprinkler and extinguisher forms follow.
Nothing changes for your technicians or your customers until System Normal has worked on your own records.
A walk-through on a sample fire company, with your questions on the table.
It runs next to your current system, on exports your office pulls. Your technicians change nothing yet.
Import a ServiceTrade export: see the counts and the skipped rows before anything is written, and undo the whole batch if it's wrong.
One division, branch or crew at a time, with your customers told what's changing.
Export everything whenever you want, with a manifest of what's in it. If you leave, all of it leaves with you.
A named person approves anything that leaves the company, sets a price or carries legal weight.
System Normal runs the business around the systems. It never handles alarm signals.
One of us ran a fire alarm and sprinkler company. The other has spent twenty years building the software his own companies ran on. Together we started System Normal.
Co-founder, the trade
Jaime was president of Signal Fire, a fire alarm and sprinkler contractor in Las Vegas, until the company was sold in 2021. He knows how inspections, deficiencies and fire department filings really run, in the office and on the truck.
At System Normal he decides what the software must do for a fire company, and he's the first person you'll talk to.
Co-founder, the software
David has founded three companies and sold all three. The most recent, Ship My Orders, an e-commerce logistics company, made the Inc. 5000 three times. For more than twenty years he has designed the software his companies ran on.
At System Normal he leads the build.
Fire protection companies are judged on what happens after the inspection: the notice, the quote, the repair, the report the fire department expects. That work runs on separate clocks owned by different people, and it's where follow-through slips.
We work closely with a small group of founding companies, so their way of working shapes the software.
See System Normal on a sample fire company, with your own questions in mind. Your request goes straight to Jaime and David.
We reply by email to set a time that suits you.
We walk you through the office, the technician's tablet and the customer portal, live.
If it fits your company, we talk about a founding place.
